Customer Service Jobs

1000+ Customer Service jobs found on Monster.

Customer Service Job Overview

Customer service agents (sometimes known as customer service advisors or representatives) provide customers and/or the general public with information and advice about products or services. The most typical responsibilities involved in customer service roles include handling phone calls and re-directing them to the relevant department if necessary, dealing with complaints, taking orders and selling goods or services, issuing refunds, and keeping accurate customer records. Excellent interpersonal skills are crucial in customer service roles. Customer service agents must be able to communicate clearly, be calm, polite, and friendly, and must have problem-solving and conflict-resolution skills. Basic IT skills (databases, e-mail, etc.) are also necessary. Customer service roles can be either full- or part-time. Weekend and shift work is common.

Customer Service Job Education Requirements

Employers often look for candidates with a good standard of general education. This may include GCSEs in maths and English or college courses in customer service or contact centre operations. Apprenticeship schemes are another route into this occupation. Advancement opportunities are available for individuals who have a proven track record of providing outstanding customer service and for those who study towards specialist qualifications, like level 3 or 4 NVQs or the customer service strategy and management courses offered by the Institute of Customer Service.

Customer Service Job Market

Recent statistics have shown that the customer service industry plays a crucial role in the British economy. However, declining standards of customer service mean that there is an urgent need for qualified and enthusiastic professionals. There are also many job openings in areas like call centre management, help desk technical support, and bilingual customer service.

Customer Service Job Salaries

Studies have shown that customer service agents can expect to earn average annual salaries of £18,000. Customer service roles that involve sales tend to pay more, with average salaries ranging between £20,000 and £25,000 per year. Experienced customer service managers or supervisors can make up to £30,000 a year, and their employment often include bonuses, commissions, and other types of incentives, especially in industries like banking or retail.

An exciting opportunity has arisen for an E-Commerce Customer Services Assistant to join a young and dynamic online business based in Clapham, London who retail a huge range of healthcare products on their website. As an E-Commerce Customer Services Assistant your key responsibilities will be to: • Provide the best possible support to customers over the telephone and by email. • Add products to th...

Training Manager - Telecoms - London Training Manager to join an award winning B2B telecoms organisation who are looking to build on their success into 2015. You will be responsible for assessing the training needs and delivering training programmes across the customer services team, support team leaders, support specialists and customer services managers. You will have ownership of the training p...

Fantastic opportunity for a number of temporary customer service Telehandlers. You will be required to support a confidential project by handling the incoming calls. 13th April - 16th May - Paying £8ph When applying for this role it is essential that you are computer literate,. have good attention to detail. Polite and friendly telephone manner, ideally you will have previous call centre or custom...

Call Centre Advisor £15,000 - £17,000 Working Hours: Monday to Friday 8.30 - 5.30 We are currently recruiting for a Call Centre Advisor to join a company which has its roots in the financial services marketplace, is a Telegraph Top 1000 Fastest Growing Company in the UK and has the prestigious Investors in People accreditation. They offer a fantastic working environment with a lively and friendly...

Technical Account Manager– Leading Ad Verification Technology Business The Company Our client are leading the way in Premium Verification of the online and digital marketing industry. They are an extremely fat-growing business and are winning clients (Agencies, Brands & Publishers). Verification is made up of Viewability and Brand Safety, 2 of the most talked about buzzwords in Media in 2014 and h...

Outbound Banking Advisors Required Are you looking for a new exciting career? Are you flexible in regards to working hours? Do you enjoy a vibrant and busy work environment? We are currently recruiting for switched on individuals to work in one of our busy call centres. Monday to Thursday 1pm - 9pm Friday and Saturday off! £7.50ph With overtime incentives Full training is given Due to the nature o...

Part Time Banking Advisors Required Are you looking for a new exciting career? Are you flexible in regards to working hours? Do you enjoy a vibrant and busy work environment? We are currently recruiting for switched on individuals to work in one of our busy call centres. Monday to Friday 6pm - 11pm Rotational Saturday! £7.50ph With overtime incentives Full training is given Due to the nature of th...

Inbound Banking Advisors Required Are you looking for a new exciting career? Are you flexible in regards to working hours? Do you enjoy a vibrant and busy work environment? We are currently recruiting for switched on individuals to work in one of our busy call centres. Monday to Friday 12pm - 8pm Rotational Saturday! £7.50ph With overtime incentives Full training is given Due to the nature of the...

Salary: £15,000-£18,000 per annum. Benefits: Performance related bonus, 2 pay reviews per annum and up to 33 days paid holiday. Job Type: Permanent. Hours: Monday to Friday, 9.00am – 6.00pm. Location: Based at our Head Office, South Manchester, M22 4SY. Clear Business Water is actively seeking a customer investigator for this office based role to research and investigate a portfolio of sites. Usin...

Collections Advisors Call Centre Based £16,000 plus Bonus (CIRCA £25K) Birmingham Central Full Time Permanent We are recruiting for Collections Advisors working in Central Birmingham for a new client who are rapidly expanding in every team. We are looking for a number of Collection Advisors to join them ASAP as this business keeps getting bigger and gaining more customers. Job overview The role of...

Retail Customer Manager £30,000 - £35,000 + benefits South West London The Job: We're EE, home to Britain's first ever 4G network and one of the Sunday Times Best Big Companies to Work for. Our people are keeping our customers happy with great service, and our network, which has been named as the best in the UK, is keeping their digital lives connected. But when it comes to jobs, our high street s...

Crawley, South East/Southern, RH119YA
Retail Customer Manager £30,000 - £35,000 + benefits Crawley The Job: We're EE, home to Britain's first ever 4G network and one of the Sunday Times Best Big Companies to Work for. Our people are keeping our customers happy with great service, and our network, which has been named as the best in the UK, is keeping their digital lives connected. But when it comes to jobs, our high street stores are...

Business Customer Service Representative £15,700 + benefits Greenock Say hello to the most advanced digital communications company in the UK. That's what thousands of British businesses do every day. They speak to our Business Customer Service Representatives looking for the wow factor. They want to know how EE can help their businesses do even more. And as a new member of our team in Greenock, yo...

Retail Store Manager £30,000 + £35,000 + benefits Norfolk/Suffolk Area The Job: We're EE, home to Britain's first ever 4G network and one of the Sunday Times Best Big Companies to Work for. Right now, we're stepping things up a gear - rolling out double speed 4G and a new wave of services that will take the EE experience from superfast to turbo charged. But when it comes to jobs, our high street s...

This challenging role involves providing technical support for Snap software by telephone, e-mail, and in person to our customers. The position will suit a customer-focused individual with some experience on a help desk or in a telephone-based customer service environment. You must be computer literate and familiar with Microsoft operating systems and Office, a background in networking would be us...

Investis is an international digital corporate communications and investor relations company, which works with approximately 2,000 clients from offices in five countries. The companies it serves include more than 70% of the constituents of the FTSE 100 and more than 150 US clients. Founded in 2000, Investis helps clients manage their corporate communications and investor relations through corporat...

Vehicle Service Advisor Working for a Car Dealership in Guildford Working Hours: Monday to Friday - 08:00 - 18:00 with an hour for lunch Alternate Saturday mornings – 08:30 – 13:00 Salary: Circa £20,000, OTE £24,000 This job is based at the companies Guildford dealership. You must be experienced in sales and reside within a sensible commute. Job Summary/Purpose Experienced in sales is essential. H...

Countrywide have an exciting opportunity for a Gardening Specialist (20 hours) to join the team based in Witney. The successful candidate will receive a competitive salary + Excellent Benefits. Are you looking for an exciting opportunity to develop your skills and passion for rural life in a growing company that cares about continually developing your specialist skills and gives you great opportun...

CUSTOMER SERVICE & SALES ASSISTANT NO CUSTOMER SERVICE OR SALES EXPERIENCE NEEDED IMMEDIATE START AVAILABLE WITH PRODUCT TRAINING NORTH LONDON, N1 At Ventas Central, we are diversifying our client portfolio and increasing sales & customer service representation for our current clients. If you consider yourself a 'people person'; and are looking for a structured career path, we may be able to help...

Eurochange is one of the leading independent foreign currency exchange specialists on the High Street, with a large network of bureaux de change located throughout the UK offering currency exchange, cash passports and other products. We pride ourselves on being the Foreign Exchange Experts. The Role It’s a very exciting time for us as we continue to expand in the market place. There are now fantas...