Customer Service Jobs

Customer Service Job Overview

Customer service agents (sometimes known as customer service advisors or representatives) provide customers and/or the general public with information and advice about products or services. The most typical responsibilities involved in customer service roles include handling phone calls and re-directing them to the relevant department if necessary, dealing with complaints, taking orders and selling goods or services, issuing refunds, and keeping accurate customer records. Excellent interpersonal skills are crucial in customer service roles. Customer service agents must be able to communicate clearly, be calm, polite, and friendly, and must have problem-solving and conflict-resolution skills. Basic IT skills (databases, e-mail, etc.) are also necessary. Customer service roles can be either full- or part-time. Weekend and shift work is common.

Customer Service Job Education Requirements

Employers often look for candidates with a good standard of general education. This may include GCSEs in maths and English or college courses in customer service or contact centre operations. Apprenticeship schemes are another route into this occupation. Advancement opportunities are available for individuals who have a proven track record of providing outstanding customer service and for those who study towards specialist qualifications, like level 3 or 4 NVQs or the customer service strategy and management courses offered by the Institute of Customer Service.

Customer Service Job Market

Recent statistics have shown that the customer service industry plays a crucial role in the British economy. However, declining standards of customer service mean that there is an urgent need for qualified and enthusiastic professionals. There are also many job openings in areas like call centre management, help desk technical support, and bilingual customer service.

Customer Service Job Salaries

Studies have shown that customer service agents can expect to earn average annual salaries of £18,000. Customer service roles that involve sales tend to pay more, with average salaries ranging between £20,000 and £25,000 per year. Experienced customer service managers or supervisors can make up to £30,000 a year, and their employment often include bonuses, commissions, and other types of incentives, especially in industries like banking or retail.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 2199
Portsmouth, South East/Southern, PO1 5ex
This vacancy is for a Training Support Agent. The role is a new exciting opportunity to be involved on a Government initiative to help teenagers. We are looking for 60 support agents. This job involves contacting young adults between the ages of 16-18. You will be contacting people via telephone and doing some data entry. You will be inviting teenagers to take part in on a residential course where...
CUSTOMER SERVICE / SALES OPENINGS AT GLASGOW'S FASTEST GROWING EVENTS MARKETING COMPANY NO EXPERIENCE REQUIRED! If you're looking for an opportunity where you can expand your skill set, bolster your CV and develop at your own speed then IJP is the company for you. We offer excellent development opportunities for the more ambitious applicants via our business development program. While we don't ask...
CUSTOMER SERVICE EXPERIENCE WANTED TRAVEL & DEVELOPMENT OPPORTUNITIES DON'T WAIT TILL THE NEW YEAR TO THINK ABOUT A NEW CAREER If you enjoy working in a customer focused, fast paced environment but feel like you're stuck at a standstill then put your customer service and people skills to use at Glasgow Promotions. At Glasgow Promotions we recognise the importance of providing a great customer serv...
IMMEDIATE START - CUSTOMER SERVICE EXCITING OPPORTUNITIES AT EDINBURGH'S FASTEST GROWING COMPANY NO EXPERIENCE NECESSARY! Blue Branch are an innovative Sales, Marketing and Promotions company based in the Haymarket area of Edinburgh. We specialise in customer acquisition through events-based marketing campaigns. We are looking for highly motivated, vibrant and energetic individuals with a fun and...
BRAND AMBASSADORS WANTED NO EXPERIENCE NECESSARY PROMOTIONAL EVENTS MARKETING As a Brand Ambassador you will be the face of our clients at our pre-booked promotional events. You will be responsible for generating a buzz about our clients products and services, handling customer service queries, customer acquisition, branding and advertising. Regardless of experience, we ensure all the people we wo...
Retail Assistant - Sales & Customer Services If you are looking for a challenging role in 2015 and you enjoy the busy aspects of a retail environment, but you are looking for more than just a cashiers role, this could be the right role for you. We are expanding our retail sales and promotions department which mean we have multiple openings in customer services, sales assistance, face to face promo...
About the Client: My client is a market leader who now requires a Senior Contact Centre Manager for their growing site. This is an outstanding organisation which puts customers at the heart of everything that they do and are looking for ways to continually improve the customer experience. This is an exciting time to join this company as they are currently developing and implementing a true omni-ch...
CUSTOMER SERVICE ASSISTANT EVENTS / IN-STORE PROMOTIONS Blue Branch opened our doors on September 29th and since then we have continued to go from strength to strength. Our biggest project going into December will be representing the UK's leading Telecoms provider. We have multiple trainee customer service openings for ambitious, confident and enthusiastic individuals who thrive working in a team...
Templine Employment Agency are currently recruiting for Customer Service Administrators for a fast growing business in Lodge Farm, Northampton - Immediate starts. The role consists of dealing with inbound and outbound customer service calls and general administration duties. We are looking for a person with; Excellent phone manner Problem solving skills PC Literate (Excel, Outlook.) Experience fro...
Sales Assistant Wanted - Immediate Start Are you looking to kick start your career? Want to get your foot on the career ladder? Legacy in Sheffield are looking for 5+ individuals to join their already growing promotions and events team. We're ideally looking for fun vibrant outgoing individuals who can provide exceptional customer service to new and existing clients. If you have the following qual...
Bradford, BD87JS
Our client based in Bradford have now the opportunity for an additional member of their highly skilled team of Engineers, looking for a FPGA Design Engineer to work on product implementation using those devices. This is a fantastic opportunity to get involved in some really challenging, highly interesting development work. The successful candidate will develop and verify FPGAs for high speed video...
Polish Customer Service Advisor - £14,500 per annum + benefits Polish + French Csutomer Service Advisor - £15,245 per annum Polish + Spanish Customer Service Advisor - £15,245 per annum We challenge you to come and work for us in a multilingual fun environment and we communicate daily with people in many different countries across Europe! We operate 24/7, and that gives you the opportunity to be f...
SALES ADMINISTRATOR / CUSTOMER COORDINATOR LOCATION: South Yorkshire and East Riding of Yorkshire SALARY AND BENEFITS: £16,000 - £18,000 (temporary and permanent) SUMMARY: I currently have a number of vacancies in and around the South Yorkshire and East Riding area for experienced and professional Sales Administrators or Sales Coordinators. I have temporary and permanent opportunities available. Y...
Account Executive with FAST TRACK CAREER An Account Executive is required for a marketing service and technology provider and their leading retail clients, (including retail banks) in a prestigious central London location. FAST TRACK CAREER: The company are going through a significant growth period, expecting to double in size over the next 18 months. You will have the opportunity to "fast track"...
We are currently seeking Complaints Handlers to work within a city centre based financial organisation. You will be responsible for duties such as - •Ensure that complaints are thoroughly and impartially investigated and resolved •Ensure a fair outcome for the customer is achieved and due consideration is given to distress, inconvenience and financial loss. •Deliver fair and consistent outcomes th...
Customer Services Manager / Customer Experience Manager / Operations Manager Woking, Surrey £30 - £35,000p/a + Benefits + Bonus A great opportunity to work for a well established, niche and fast growing successful business. The company operate over 30 different websites in over 100 different countries. The company is a friendly, hard-working organisation offering great opportunities for the right...
SIMS Field Customer Service Manager (Work with Schools and Make a Difference!) - Company Car Included! We are looking for a Field Customer Service Manager with a passion for helping schools use, maximise and get the most out of this industry leading software suite for the Education industry. Working for a market leader covering North London, Hertfordshire & Essex. This is a role which is based in...
CUSTOMER SERVICE OPENINGS EXCELLENT DEVELOPMENT OPPORTUNITIES Customer Service, Call Centre, Marketing, Promotions, Sales or Telesales experience would be an advantage. Customer service is defined as; the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance. Good customer service is one of the things we pride ourselves on...
1st/2nd line Helpdesk Support Analysts Established provider of fully managed IT Support services is recruiting a number of 1st and 2nd line servicedesk analysts to work on the managed services support desk working on multiple contracts, taking a supporting role in the management and resolution of customers technical issues. As a Managed Services Support Analyst you will have experience in a simila...
Are you passionate about providing the highest levels of customer service? Are you seeking a rewarding opportunity within a global organisation? We are recruiting for a Graduate with a strong customer focus to join an established and professional Customer Services team at Honda Finance Europe, Head Office. The Company Honda Finance Europe is the finance arm of the leading automotive company Honda....

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