Customer Service Jobs

Customer Service Job Overview

Customer service agents (sometimes known as customer service advisors or representatives) provide customers and/or the general public with information and advice about products or services. The most typical responsibilities involved in customer service roles include handling phone calls and re-directing them to the relevant department if necessary, dealing with complaints, taking orders and selling goods or services, issuing refunds, and keeping accurate customer records. Excellent interpersonal skills are crucial in customer service roles. Customer service agents must be able to communicate clearly, be calm, polite, and friendly, and must have problem-solving and conflict-resolution skills. Basic IT skills (databases, e-mail, etc.) are also necessary. Customer service roles can be either full- or part-time. Weekend and shift work is common.

Customer Service Job Education Requirements

Employers often look for candidates with a good standard of general education. This may include GCSEs in maths and English or college courses in customer service or contact centre operations. Apprenticeship schemes are another route into this occupation. Advancement opportunities are available for individuals who have a proven track record of providing outstanding customer service and for those who study towards specialist qualifications, like level 3 or 4 NVQs or the customer service strategy and management courses offered by the Institute of Customer Service.

Customer Service Job Market

Recent statistics have shown that the customer service industry plays a crucial role in the British economy. However, declining standards of customer service mean that there is an urgent need for qualified and enthusiastic professionals. There are also many job openings in areas like call centre management, help desk technical support, and bilingual customer service.

Customer Service Job Salaries

Studies have shown that customer service agents can expect to earn average annual salaries of £18,000. Customer service roles that involve sales tend to pay more, with average salaries ranging between £20,000 and £25,000 per year. Experienced customer service managers or supervisors can make up to £30,000 a year, and their employment often include bonuses, commissions, and other types of incentives, especially in industries like banking or retail.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 3183
Client Relationship Executive/Sales Executive JUICE are actively recruiting for an enthusiastic Executive for an exciting and expanding luxury accommodation provider to support the sales and reservations teams in delivering target occupancy levels and client revenue targets, ensuring business growth from both corporate and agency clients. You will be an active part of the proactive sales team, wor...
GERMAN SPEAKING CUSTOMER SUCCESS MANAGER TO START ASAP On behalf of my client, a leading software services provider, I am seeking a German-speaker with a background in IT who is looking for a fantastic opportunity to engage with clients and customers. Based in Winnersh, Reading, this role offers a fantastic package in terms of salary and progression. Start date: ASAP Role type: Temp to Perm Durati...
At Regus, we’re leading a business revolution – with over 1 million clients and growing – we’re building a brand new sector that’s growing rapidly all over the world. We’re helping businesses of all sizes adapt to the changing needs of mobile working. Global growth and demand for flexible working – we make business happen. Our General Assistants – are the ’eyes’ of Regus business centres – making...
Service Advisor – Automotive Retail Location – Southend, Essex Package - £22,000 – 28,000 O.T.E, plus additional company benefits (see below). My client are Essex’s most successful Automotive Dealer Group. Launched in 1929, they have been a leading retailer of automotive vehicles for over 9 decades. A multi-award winning organisation, they represent 8 franchise marques over three sites, including...
Excellent opportunity has arisen for an Internal Sales Deputy Manager.The role requires you to manage a team of 10. Duties include processing debits ,sales order processing and overseeing the work of the team. At certain times you will be required to deputise for the Sales Manager in their absence.Will be the point of contact in terms of absenteeism and other staff related issues.The role requires...
FRENCH SELECTION UK French or German Speaking Export Assistant Customer Service, Customer Care, Account Management, Customer Support, Administration, Sales Coordination, Sales Support, Order Processing, Export, Stock Salary: £Competitive (Depending On Experience) Location: Chelmsford, Essex Ref: 702EX VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section...
Dutch speaking Account Manager Ref KP014707 Permanent Salary Competitive + excellent benefits and bonus Location: Central London LRS (Language Recruitment Services) are recruiting a Dutch speaking Account Manager on behalf of our client, a leading international Services company based in the heart of London. We are seeking a proactive, enthusiastic and "hands-on" individual to join their existing p...
YOUR TECHNICAL KNOW HOW WILL THRIVE HERE PROBLEM SOLVER EXTRAORDINAIRE Technical Support Analyst – Peterborough £21,500 plus bonus plus amazing benefits (incl. On call/Overtime) Our customers expect to be dazzled. Whether it’s TV, mobile, home phone or super-fast broadband services across the UK, at Virgin Media we’re 110% focused on making their lives easier, richer and a little bit more fun. It’...
Part Time Retail Store Sales Executive - Bedford Salary £14,866 pa (pro rata based on 16 hours per week) plus bonus plus amazing benefits SHIFT PATTERN Monday, Wednesday, Friday, Saturday: 11-3 Our customers expect to be dazzled. Whether it’s TV, mobile, home phone or super-fast broadband services across the UK, at Virgin Media we’re 110% focused on making their lives easier, richer and a little b...
Customer Loyalty Advisor , Glenrothes Customer Management Customer Management have responsibility for the development and delivery of customer services across all channels in order to provide brilliant customer experience and maximise both customer loyalty and profitability. Customer Management Customer Management teams are responsible for handling both inbound and outbound customer enquiries, com...
Jeopardy Management Operative, Knowsley £18,000 - £22,000 plus bonus plus amazing benefits Our customers expect to be dazzled. Whether it’s TV, mobile, home phone or super-fast broadband services across the UK, at Virgin Media we’re 110% focused on making their lives easier, richer and a little bit more fun. It’s doing things different. It’s changing the game. And to make that happen our people ne...
Retail Store Sales Executive, Bournemouth Salary £14,866 pa Full Time plus bonus plus amazing benefits In-store Superstar - Our customers expect to be dazzled. Whether it’s TV, mobile, home phone or super-fast broadband services across the UK, at Virgin Media we’re 110% focused on making their lives easier, richer and a little bit more fun. It’s doing things different. It’s changing the game. And...
Retail Store Sales Executive, Enfield Salary £14,866 pa Full Time plus bonus plus amazing benefits In-store Superstar - Our customers expect to be dazzled. Whether it’s TV, mobile, home phone or super-fast broadband services across the UK, at Virgin Media we’re 110% focused on making their lives easier, richer and a little bit more fun. It’s doing things different. It’s changing the game. And to m...
Retail Store Sales Executive, Stevenage This is a 12 month Fixed Term Contract Salary £14,866 pa Full Time plus bonus plus amazing benefits In-store Superstar - Our customers expect to be dazzled. Whether it’s TV, mobile, home phone or super-fast broadband services across the UK, at Virgin Media we’re 110% focused on making their lives easier, richer and a little bit more fun. It’s doing things di...
Retail Store Sales Executive, Leeds Salary £14,866 pa Full Time plus bonus plus amazing benefits In-store Superstar - Our customers expect to be dazzled. Whether it’s TV, mobile, home phone or super-fast broadband services across the UK, at Virgin Media we’re 110% focused on making their lives easier, richer and a little bit more fun. It’s doing things different. It’s changing the game. And to mak...
Outbound Telesales Advisor, Wythenshawe £13,500 plus amazing benefits Our customers expect to be dazzled. Whether it’s TV, mobile, home phone or super-fast broadband services across the UK, at Virgin Media we’re 110% focused on making their lives easier, richer and a little bit more fun. It’s doing things different. It’s changing the game. And to make that happen our people need to be a little bit...
Retail Store Sales Executive Grimsby, Middlesbrough, Newcastle, Glasgow, Edinburgh, Dundee, Belfast Salary £14,866 pa plus bonus plus amazing benefits In-store Superstar - Our customers expect to be dazzled. Whether it’s TV, mobile, home phone or super-fast broadband services across the UK, at Virgin Media we’re 110% focused on making their lives easier, richer and a little bit more fun. It’s doin...
Retail Store Sales Executive Grimsby, Middlesbrough, Newcastle, Glasgow, Edinburgh, Dundee, Belfast Salary £14,866 pa plus bonus plus amazing benefits In-store Superstar - Our customers expect to be dazzled. Whether it’s TV, mobile, home phone or super-fast broadband services across the UK, at Virgin Media we’re 110% focused on making their lives easier, richer and a little bit more fun. It’s doin...
Retail Store Sales Executive Grimsby, Middlesbrough, Newcastle, Glasgow, Edinburgh, Dundee, Belfast Salary £14,866 pa plus bonus plus amazing benefits In-store Superstar - Our customers expect to be dazzled. Whether it’s TV, mobile, home phone or super-fast broadband services across the UK, at Virgin Media we’re 110% focused on making their lives easier, richer and a little bit more fun. It’s doin...
Retail Store Sales Executive Grimsby, Middlesbrough, Newcastle, Glasgow, Edinburgh, Dundee, Belfast Salary £14,866 pa plus bonus plus amazing benefits In-store Superstar - Our customers expect to be dazzled. Whether it’s TV, mobile, home phone or super-fast broadband services across the UK, at Virgin Media we’re 110% focused on making their lives easier, richer and a little bit more fun. It’s doin...

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