Customer Service Jobs

1000+ Customer Service jobs found on Monster.

Customer Service Job Overview

Customer service agents (sometimes known as customer service advisors or representatives) provide customers and/or the general public with information and advice about products or services. The most typical responsibilities involved in customer service roles include handling phone calls and re-directing them to the relevant department if necessary, dealing with complaints, taking orders and selling goods or services, issuing refunds, and keeping accurate customer records. Excellent interpersonal skills are crucial in customer service roles. Customer service agents must be able to communicate clearly, be calm, polite, and friendly, and must have problem-solving and conflict-resolution skills. Basic IT skills (databases, e-mail, etc.) are also necessary. Customer service roles can be either full- or part-time. Weekend and shift work is common.

Customer Service Job Education Requirements

Employers often look for candidates with a good standard of general education. This may include GCSEs in maths and English or college courses in customer service or contact centre operations. Apprenticeship schemes are another route into this occupation. Advancement opportunities are available for individuals who have a proven track record of providing outstanding customer service and for those who study towards specialist qualifications, like level 3 or 4 NVQs or the customer service strategy and management courses offered by the Institute of Customer Service.

Customer Service Job Market

Recent statistics have shown that the customer service industry plays a crucial role in the British economy. However, declining standards of customer service mean that there is an urgent need for qualified and enthusiastic professionals. There are also many job openings in areas like call centre management, help desk technical support, and bilingual customer service.

Customer Service Job Salaries

Studies have shown that customer service agents can expect to earn average annual salaries of £18,000. Customer service roles that involve sales tend to pay more, with average salaries ranging between £20,000 and £25,000 per year. Experienced customer service managers or supervisors can make up to £30,000 a year, and their employment often include bonuses, commissions, and other types of incentives, especially in industries like banking or retail.

Gunn JCB are one of the world’s largest dealerships for Sales and Aftersales support of JCB Construction and Agricultural equipment. Due to expansion we currently have a vacancy for a Parts Controller. Taking charge of a busy parts department supporting our “National Service” team of engineers, this is an exciting opportunity to be involved in an aftersales operation providing “best in class” supp...

Part Time Telemarketer Northampton £8.00 per hour 20 hours a week 9:00am-1:00pm Mon-Fri Temp to Perm Telemarketing Executive required! My client is an expanding telemarketing company based in Northampton. Taking on a variety of projects on behalf of clients in various industries, this is a varied and interesting role that will suit an experienced telemarketer. Further development is available gett...

Contact Centre Partners are delighted to be supporting a fast growing organisation who are looking for proactive intelligent Sales Executives to join their team. This is a fantastic opportunity to join a great brand who are rapidly growing and looking for individuals who are motivated, hardworking and professional. The TeleSales Executives will have a strong contact centre sales background and hav...

Contact Centre Partners are delighted to be supporting a leading organisation who are recruiting for a Customer Services Team Manager to join their busy and vibrant contact centre in Essex The successful candidate will be a passionate individual who will have strong people management skills and the ability coach and mentor a team. They will work within a customer focused environment and will be ex...

Head of Customer Services (IT Support Helpdesk) - Leading Multi-Channel Retail Software / EPOS Newbury £40,000 - £50,000 The Head of Customer Services Role: The customer services team is the first port of call for our customers when then need help and assistance. The Head of Customer Services will establish and deliver our SLAs with a high degree of quality and achieving customer satisfaction targ...

Customer Services Job based Coalville A customer services role based in Coalville has arisen working for a leading construction firm. You will be covering on a temporary basis working in a team of customer service advisor's in a friendly and busy environment. You will be dealing with customers which have used the firms services and handling queries on their behalf, You will also be dealing with co...

Inbound Sales & Service Advisor Manchester £14,000 - £18,000 + £500 commission per month Do you have a stable background in sales and customer service? Do you want to work for a company with a great reputation in delivering excellent sales customer service? Do you have sales and customer service call centre experience? If you posses excellent sales or customer service skills we want to hear from y...

A popular retail bank, are recruiting for staff with exceptional customer service on a temporary basis in a customer facing role; The role: A customer facing role based in branch, greeting customers as their first point of contact, into the branch and assisting them with any banking queries or methods when a Cashier is not required. Duties: • Delight the customer by offering professional, caring,...

Internal Customer Service Advisor - Salford Quays- fantastic environment and competitive package on offer!!! Are you looking to work for one of the biggest brands in the world? Are you looking for a new exciting opportunity in customer service? Have you got previous experience in customer service or retail? Are you an experienced service professional looking for your next challenge? A fantastic op...

PACT are delighted to be supporting this industry leading company in the search for an experienced Real Time Analyst to join their growing Planning team. The successful candidate will be responsible for updating WFM systems, as well as monitoring performance on a real-time basis and making necessary adjustments to staffing to optimise Service Levels and enhance the customer experience. Key Respons...

Our Client is expanding the Client Support team and are have immediate vacancies for three Graduates to join their fast-paced Client Support department. This is a great opportunity to join an award-winning commercial Company, with excellent potential for career progression. The successful candidate will receive full training on their range of products and services on offer and will provide support...

Hampshire, South East/Southern, GU111AG
ARE YOU IMMEDIATELY AVAILABLE AND ABPI CERTIFIED? Working as a Customer Services Associate you will be responsible for providing market leading service-based solutions to customers to enhance patient care. To achieve this you will be travelling independently within Hampshire and Dorset in which you will be responsible for building and developing relationship with GP surgeries. This will mainly foc...

6 MONTHS FIXED TERM - European Customer Service Representative Fantastic opportunity to join a leading supplier of composite materials in the Derbyshire Area. This role requires the successful candidate to work within guidelines to serve as a liaison between customers and manufacturing facilities, as well as translating customer requirements into internal actions. Key Responsibilities *Contract Re...

PACT are pleased to be supporting this well-established organisation that are looking for an experienced Scheduling Analyst to join its contact centre operation. This role will provide strategic planning of all work streams in the contact centre and will take an overview of the resources required to maximise productivity and minimise threats to service levels. Strong working relationships will be...

Customer Relations Advisor – Up to £18,000 pa Cuffley, Hertfordshire Our Customer relations team are dedicated to solving customer complaints and queries. We are looking for people with a passion for customer care and who thrive in gaining customer satisfaction from solving their queries and problems. The right person will have: - Experience working in customer relations/service department of a la...

Start date: Monday 9th March 2015 Full Time Inbound Customer Service Advisors urgently required. £6.50 per hour Applicants will be fully flexible between Monday to Sunday 8am - 10pm, shifts will be notified 4 weeks in advance Training: Monday 9th, Tuesday 10th, Wednesday 11th & Thursday 12th March You will be dealing with a high volume of customer enquiries. Applicants should have excellent custom...

Customer Service Advisors Call Centre Based Full Time Birmingham £7 per hour Rotational Shifts 8am to 8pm Monday to Saturday Temp to Perm We are recruiting for a number of Customer Service Advisors on a Temp to Perm basis for the Call and Contact Centre based in Birmingham, West Midlands. This job is all about the customer and delivering the highest quality of customer service at all times. You wi...

Control Room Operators: Due to continued growth our client is now recruiting two new members of staff for their control room operations. This is an exciting opportunity for a dedicated reliable individuasl to join the head office team and develop their career in the security industry. The role would suit someone with the following: " Flexible, loyal and hard working " Ability to speak and write En...

The role, based in Kingston, involves providing the company's members with a professional and timely claims handling service, in accordance with policy terms and conditions ensuring that all decisions and outcomes are reached through accurate and fair assessment of claims. The successful candidate will have knowledge of advanced medical terminology, ideally have a CII certificate (or be willing to...

Role: Customer Services Officer Salary: £23,000 Location: Esher, Surrey Job type: Full Time, Perm Crown Simmons Housing have an exciting opportunity for a Customer Services Officer to join the Customer Services team. Crown Simmons Housing is a Housing Association, based in Esher, Surrey which manages around 800 homes for single people, families, key workers and retired people. As our Customer Serv...