Customer Service Jobs

Customer Service Job Overview

Customer service agents (sometimes known as customer service advisors or representatives) provide customers and/or the general public with information and advice about products or services. The most typical responsibilities involved in customer service roles include handling phone calls and re-directing them to the relevant department if necessary, dealing with complaints, taking orders and selling goods or services, issuing refunds, and keeping accurate customer records. Excellent interpersonal skills are crucial in customer service roles. Customer service agents must be able to communicate clearly, be calm, polite, and friendly, and must have problem-solving and conflict-resolution skills. Basic IT skills (databases, e-mail, etc.) are also necessary. Customer service roles can be either full- or part-time. Weekend and shift work is common.

Customer Service Job Education Requirements

Employers often look for candidates with a good standard of general education. This may include GCSEs in maths and English or college courses in customer service or contact centre operations. Apprenticeship schemes are another route into this occupation. Advancement opportunities are available for individuals who have a proven track record of providing outstanding customer service and for those who study towards specialist qualifications, like level 3 or 4 NVQs or the customer service strategy and management courses offered by the Institute of Customer Service.

Customer Service Job Market

Recent statistics have shown that the customer service industry plays a crucial role in the British economy. However, declining standards of customer service mean that there is an urgent need for qualified and enthusiastic professionals. There are also many job openings in areas like call centre management, help desk technical support, and bilingual customer service.

Customer Service Job Salaries

Studies have shown that customer service agents can expect to earn average annual salaries of £18,000. Customer service roles that involve sales tend to pay more, with average salaries ranging between £20,000 and £25,000 per year. Experienced customer service managers or supervisors can make up to £30,000 a year, and their employment often include bonuses, commissions, and other types of incentives, especially in industries like banking or retail.
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1000+ Customer Service jobs found on Monster.

Jobs 1 to 20 of 2816
Christmas Customer Assistants Nationwide Temporary What do you want This Christmas? Maybe it’s time with the family, a big pile of presents, a holiday or a job that you’ll love? With Christmas just around the corner, our stores are getting ready for Christmas right now. It’s a great opportunity to earn some festive cash at your local Boots store as a Christmas Customer Assistant, so you can treat...
Christmas Customer Assistants Nationwide Temporary What do you want This Christmas? Maybe it’s time with the family, a big pile of presents, a holiday or a job that you’ll love? With Christmas just around the corner, our stores are getting ready for Christmas right now. It’s a great opportunity to earn some festive cash at your local Boots store as a Christmas Customer Assistant, so you can treat...
Christmas Customer Assistants Nationwide Temporary What do you want This Christmas? Maybe it’s time with the family, a big pile of presents, a holiday or a job that you’ll love? With Christmas just around the corner, our stores are getting ready for Christmas right now. It’s a great opportunity to earn some festive cash at your local Boots store as a Christmas Customer Assistant, so you can treat...
Christmas Customer Assistants Nationwide Temporary What do you want This Christmas? Maybe it’s time with the family, a big pile of presents, a holiday or a job that you’ll love? With Christmas just around the corner, our stores are getting ready for Christmas right now. It’s a great opportunity to earn some festive cash at your local Boots store as a Christmas Customer Assistant, so you can treat...
Christmas Customer Assistants Nationwide Temporary What do you want This Christmas? Maybe it’s time with the family, a big pile of presents, a holiday or a job that you’ll love? With Christmas just around the corner, our stores are getting ready for Christmas right now. It’s a great opportunity to earn some festive cash at your local Boots store as a Christmas Customer Assistant, so you can treat...
Christmas Customer Assistants Nationwide Temporary What do you want This Christmas? Maybe it’s time with the family, a big pile of presents, a holiday or a job that you’ll love? With Christmas just around the corner, our stores are getting ready for Christmas right now. It’s a great opportunity to earn some festive cash at your local Boots store as a Christmas Customer Assistant, so you can treat...
Christmas Customer Assistants Nationwide Temporary What do you want This Christmas? Maybe it’s time with the family, a big pile of presents, a holiday or a job that you’ll love? With Christmas just around the corner, our stores are getting ready for Christmas right now. It’s a great opportunity to earn some festive cash at your local Boots store as a Christmas Customer Assistant, so you can treat...
Christmas Customer Assistants Nationwide Temporary What do you want This Christmas? Maybe it’s time with the family, a big pile of presents, a holiday or a job that you’ll love? With Christmas just around the corner, our stores are getting ready for Christmas right now. It’s a great opportunity to earn some festive cash at your local Boots store as a Christmas Customer Assistant, so you can treat...
Christmas Customer Assistants Nationwide Temporary What do you want This Christmas? Maybe it’s time with the family, a big pile of presents, a holiday or a job that you’ll love? With Christmas just around the corner, our stores are getting ready for Christmas right now. It’s a great opportunity to earn some festive cash at your local Boots store as a Christmas Customer Assistant, so you can treat...
Christmas Customer Assistants Nationwide Temporary What do you want This Christmas? Maybe it’s time with the family, a big pile of presents, a holiday or a job that you’ll love? With Christmas just around the corner, our stores are getting ready for Christmas right now. It’s a great opportunity to earn some festive cash at your local Boots store as a Christmas Customer Assistant, so you can treat...
Christmas Customer Assistants Nationwide Temporary What do you want This Christmas? Maybe it’s time with the family, a big pile of presents, a holiday or a job that you’ll love? With Christmas just around the corner, our stores are getting ready for Christmas right now. It’s a great opportunity to earn some festive cash at your local Boots store as a Christmas Customer Assistant, so you can treat...
Christmas Customer Assistants Nationwide Temporary What do you want This Christmas? Maybe it’s time with the family, a big pile of presents, a holiday or a job that you’ll love? With Christmas just around the corner, our stores are getting ready for Christmas right now. It’s a great opportunity to earn some festive cash at your local Boots store as a Christmas Customer Assistant, so you can treat...
Winchester, South East/Southern
Christmas Customer Assistants Nationwide Temporary What do you want This Christmas? Maybe it’s time with the family, a big pile of presents, a holiday or a job that you’ll love? With Christmas just around the corner, our stores are getting ready for Christmas right now. It’s a great opportunity to earn some festive cash at your local Boots store as a Christmas Customer Assistant, so you can treat...
Christmas Customer Assistants Nationwide Temporary What do you want This Christmas? Maybe it’s time with the family, a big pile of presents, a holiday or a job that you’ll love? With Christmas just around the corner, our stores are getting ready for Christmas right now. It’s a great opportunity to earn some festive cash at your local Boots store as a Christmas Customer Assistant, so you can treat...
Christmas Customer Assistants Nationwide Temporary What do you want This Christmas? Maybe it’s time with the family, a big pile of presents, a holiday or a job that you’ll love? With Christmas just around the corner, our stores are getting ready for Christmas right now. It’s a great opportunity to earn some festive cash at your local Boots store as a Christmas Customer Assistant, so you can treat...
Christmas Customer Assistants Nationwide Temporary What do you want This Christmas? Maybe it’s time with the family, a big pile of presents, a holiday or a job that you’ll love? With Christmas just around the corner, our stores are getting ready for Christmas right now. It’s a great opportunity to earn some festive cash at your local Boots store as a Christmas Customer Assistant, so you can treat...
Christmas Customer Assistants Nationwide Temporary What do you want This Christmas? Maybe it’s time with the family, a big pile of presents, a holiday or a job that you’ll love? With Christmas just around the corner, our stores are getting ready for Christmas right now. It’s a great opportunity to earn some festive cash at your local Boots store as a Christmas Customer Assistant, so you can treat...
CUSTOMER SERVICE REPRESENTATIVE Hai una propensione al Customer Service? Miri alla soddisfazione del cliente? Vorresti lavorare all’estero? Lavora con Monster in un contesto internazionale! Sede di lavoro Brno, Repubblica Ceca. In qualità di Customer Service Representative in Monster ti confronterai con diverse problematiche e richieste applicando la policy e procedure aziendali per fornire la sol...
About us; KRCS Apple Premium Reseller is the UK’s longest established Apple retailer. We have stores located in convenient city-centre sites and offer a relaxed environment, where expert and novice users alike can try-out the very latest Apple hardware - from iMac to iPod! At every KRCS computer store, customers can discuss their needs with friendly, knowledgeable staff. www.krcs.co.uk About you;...
Direct Linen Textiles International Ltd is a leading manufacturer and supplier of table linen and related products in the UK and internationally. We are an e-commerce company, selling our products worldwide via localised websites. We employ native speakers for the largest market countries so that customers have a local feel when communicating and dealing with us. We are currently looking for a Ger...

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